Posts

How AI Is Reshaping Customer Service — And Why Most Companies Are Missing the Point (But We’re Still Laughing)

Image
To put it bluntly, AI for customer service is like that overly enthusiastic intern pitching in with a PowerPoint presentation called Revolutionizing Synergy . Impressive, yes, confusing, definitely. Almost 90% of call centers will use AI , while 45% of support teams will integrate it by 2026. It’s not science fiction it’s your mother’s cable firm trying to sell you the internet while a robot apologizes in three languages. However, the most important thing to notice is that 82% of leaders claim to have invested in AI while only 10% have reached “ mature deployment ”. What about the other 72% ? While the customer was screaming that their house is on fire, they are busy calculating 2 + 2 with AI like it is a calculator. Many organizations view AI as a magical wand like: wave it and poof – tickets gone . However, rather than a more intrusive kind of deep integration (e.g. analyzing feelings, anticipating customer needs and so on), deep integration simply means helping brands ans...
Post a Comment
Read more

The deception method!!

Image
Have you gone through the amount of social media recently, it is flooded with companies trying to get your attention. Well in that case, all we do is ignore them. I would say why won't we, ignore or skip the advertising, it's like that annoying person around us who doesn't shut up. But, can't stop hanging out with that person because, we might feel bad for the person. It's not the same for advertisers. Its kind of weird when you're that person. Yes, if you are pushing your product like that then you are that annoying friend. Don't be afraid or offended by that, lately people are getting offended by simply anything. It's not that, but you cannot push your product more efficiently. Its so funny, when people invest millions in a 50 second advert and in the end, all they get is a skip or a close. While the advert is online, so what is the alternative for this. Well, if you see it long enough we don't need heavy advertising and partially segmentation o...
Post a Comment
Read more

To be in the heard, but be ahead of the curve.

Image
We all follow a path that is being led by industry leaders. They develop the best plan and strategy in such a way that it is the optimal way to attain profit and top of the mind status. It's pretty obvious that we all are here to reap profits and be famous. Trust me every other person craves it, my point is to be better than others in such a way that you can get upper hand always when someone copies you.  Today the competition is not only grim but also dense. We might think that we can beat a competitor around the corner and get the monopoly, but that’s just a myth. We cannot even think that we are better than others there's always someone else giving away for lesser compensation. If you try to beat it, you will go bankrupt and he will earn your market share. There must be a way to get what you want right? May be a way to make your importance and earn profits effectively. Today's world is about coexistence not slitting the competition. To be in the heard, but be a...
Post a Comment
Read more

The Journey: The Journey of a Transformational lifestyle..

Image
The Journey: The Journey of a Transformational lifestyle.. A thought is so powerful that it drives men to overhaul the entire distributed universe. In a split second, we have the courage to move the immovable. Every individual can relate to life and circumstances that are explained here. For me, this is like a dream catcher and the guide to be insanely smart in the world full of people trying to get the upper hand.  Hence, I would like to give the life lesson, which changed my perception about this little world that we have around us. We all have learned many things in life which were useful at that part of your life, but now we don’t see the application of the set knowledge set. Now how is it helpful for us? Like if I was working as a carpenter and learned new thing about carpentry which is very helpful for carpentry. When I go for plumbing these tricks are not helpful for me or anyone there. How to cope up with that? The lesson here is if I am the expert in carpentr...
Post a Comment
Read more